DPS
Drejtoria e Përgjithshme e Standardizimit
0 Produkte
Llogaria ime
E-albania
Tel/Cel: +355 4 222 62 55
E-mail: info@dps.gov.al
Adresa: Rr.: "Reshit Collaku", (pranë ILDKPKI, kati VI), Kutia Postare 98, Tiranë - Shqipëri
Main menu

ISO/WD TS 19387

Service Excellence — Maturity Model

General information

20.60     27 jan 2024

ISO

ISO/TC 312

Technical Specification

Scope

This document provides the principles and guidance for a service excellence maturity model
(SEMM). This document helps organizations to determine their own maturity level with regard to
service excellence as defined in ISO 23592 and gives guidance for future improvements.

Life cycle

NOW

IN_DEVELOPMENT
ISO/WD TS 19387
20.60 Close of comment period
27 jan 2024

Preview

Only informative sections of projects are publicly available. To view the full content, you will need to members of the committee. If you are a member, please log in to your account by clicking on the "Log in" button.

Login