20.60 27 jan 2024
ISO
ISO/TC 312
Technical Specification
This document provides the principles and guidance for a service excellence maturity model
(SEMM). This document helps organizations to determine their own maturity level with regard to
service excellence as defined in ISO 23592 and gives guidance for future improvements.
IN_DEVELOPMENT
ISO/WD TS 19387
20.60
Close of comment period
27 jan 2024
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