ISO/WD TS 19387

Service Excellence — Maturity Model

General information

Current stage: 20.60 Effective date: Jan 27, 2024

Originator: ISO

Owner: ISO/TC 312

Type: Technical Specification

Scope

This document provides the principles and guidance for a service excellence maturity model
(SEMM). This document helps organizations to determine their own maturity level with regard to
service excellence as defined in ISO 23592 and gives guidance for future improvements.

Life cycle

NOW

IN_DEVELOPMENT
ISO/WD TS 19387
20.60 Close of comment period
Jan 27, 2024

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