ISO/TS 10004:2010

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Publication date: 8 pri 2010

95.99 Withdrawal of Standard 14 sht 2012

General information

Current stage: 95.99 Effective date: 14 sht 2012

Originator: ISO

Owner: ISO/TC 176/SC 3

Type: Technical Specification

ICS: 03.120.10

Gjuha: anglisht frëngjisht

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Statusi: Shfuqizuar

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Scope

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

ISO/TS 10004:2010

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

95.99 Withdrawal of Standard 14 sht 2012

General information

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Scope

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