ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
Revises
ISO/TS 10004:2010
WITHDRAWN
ISO 10004:2012
95.99
Withdrawal of Standard
16 korr 2018
PUBLISHED
ISO 10004:2018
Menaxhimi i cilësisë - Kënaqja e klientit - Udhëzime për monitorimin dhe matjen
95.99 Withdrawal of Standard
Only informative sections of projects are publicly available. To view the full content, you will need to members of the committee. If you are a member, please log in to your account by clicking on the "Log in" button.