ISO 10004:2012

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Publication date: 14 sht 2012

95.99 Withdrawal of Standard 16 korr 2018

General information

Current stage: 95.99 Effective date: 16 korr 2018

Originator: ISO

Owner: ISO/TC 176/SC 3

Type: International Standard

ICS: 03.120.10

Gjuha: anglisht

Buying

Statusi: Shfuqizuar

PDF - 7 123 Lekë

Paper - 7 123 Lekë

CD - 7 123 Lekë

Language

Language in which you want to receive the document.

Scope

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO/TS 10004:2010

NOW

WITHDRAWN
ISO 10004:2012
95.99 Withdrawal of Standard
16 korr 2018

REVISED BY

PUBLISHED
ISO 10004:2018

National adoptions

SSH ISO 10004:2012

DPS

Menaxhimi i cilësisë - Kënaqja e klientit - Udhëzime për monitorimin dhe matjen

95.99 Withdrawal of Standard

DPS/KT 1 më tepër