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ISO 10004:2012

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Sep 14, 2012
95.99 Withdrawal of Standard   Jul 16, 2018

General information

95.99     Jul 16, 2018

ISO

ISO/TC 176/SC 3

International Standard

03.120.10  

English  

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Scope

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO/TS 10004:2010

NOW

WITHDRAWN
ISO 10004:2012
95.99 Withdrawal of Standard
Jul 16, 2018

REVISED BY

PUBLISHED
ISO 10004:2018

National adoptions

SSH ISO 10004:2012  
DPS

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

95.99 Withdrawal of Standard

DPS/KT 1 more