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SSH ISO 10004:2012

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Sep 19, 2013
95.99 Withdrawal of Standard   Mar 20, 2019

General information

95.99     Mar 20, 2019

DPS

DPS/KT 1

International Standard

03.120.10  

English  

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Scope

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Life cycle

NOW

WITHDRAWN
SSH ISO 10004:2012
95.99 Withdrawal of Standard
Mar 20, 2019

REVISED BY

PUBLISHED
SSH ISO 10004:2018

Related project

Adopted from ISO 10004:2012