SSH ISO 10004:2012

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

95.99 Withdrawal of Standard Mar 20, 2019

General information

Current stage: 95.99 Effective date: Mar 20, 2019

Originator: DPS

Owner: DPS/KT 1

Type: International Standard

ICS: 03.120.10

Scope

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Life cycle

NOW

WITHDRAWN
SSH ISO 10004:2012
95.99 Withdrawal of Standard
Mar 20, 2019

REVISED BY

PUBLISHED
SSH ISO 10004:2018

Related project

Adopted from ISO 10004:2012

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