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ISO 10004:2018

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Jul 16, 2018

General information

90.93     Dec 11, 2023

ISO

ISO/TC 176/SC 3

International Standard

03.120.10  

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Scope

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO 10004:2012

NOW

PUBLISHED
ISO 10004:2018
90.93 Standard confirmed
Dec 11, 2023