ISO 23592:2021

Service excellence — Principles and model

Publication date: 17 qer 2021

General information

Current stage: 60.60 Effective date: 17 qer 2021

Originator: ISO

Owner: ISO/TC 312

Type: International Standard

ICS: 03.080.01

Gjuha: anglisht frëngjisht

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Statusi: Publikuar

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Scope

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

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PUBLISHED
ISO 23592:2021
60.60 Standard published
17 qer 2021