DPS
Drejtoria e Përgjithshme e Standardizimit
Phone: +355 4 222 62 55
E-mail: info@dps.gov.al
Address: Address: "Reshit Collaku" Str., (nearby ILDKPKI, VI floor), Po.Box 98, Tiranë - Albania
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Standards in services

Standards do not only apply to products, but also to the services we use every day!

For example:

Standards increase reliability and improve customer experience!

#Standardet [#Quality](https://www.facebook.com/hashtag/cil%C3%ABsia?eep=6&cft%5B0%5D=AZW3xTEqmNXrD3LMpiJlDMiJosIio7kWoaOty2DO3H95-jNIn5_HV7tMO82vM _J5hPf-f9ISnjt73B6xEgma_JqMRR7KRzlKHdIxwQdIGlxQWhg6gB9yn94riCWTkI9DoVmWh3B TyP3i5jL-7x5oSBGzr2LQj8zog688W7JZ7ceunw-sjWkHkfs3M4zq9iCpjLo&tn=*NK-R) #Security [#DPS](https://www.facebook.com/hashtag/dps?eep=6&cft%5B0%5D=AZW3xTEqmNXrD3LMpiJlDMiJosIio7kWoaOty2DO3H95-jNIn5_HV7tMO82vM_J5hPf- f9ISnjt73B6xEgma_JqMRR7KRzlKHdIxwQdIGlxQWhg6gB9yn94riCWTkI9DoVmWh3BTyP3i5jL-7x5oSBGzr2LQj8zog688W7JZ7ceunw-sjWkHkfs3M4zq9iCpjLo&tn=*NK-R) [#Services](https://www.facebook.com/hashtag/sh%C3%ABrbime?eep=6&cft%5B0%5D=AZW3xTEqmNXrD3LMpiJlDMiJosIio7kWoaOty2DO3H95-jNIn5_HV7tMO82v M_J5hPf-f9ISnjt73B6xEgma_JqMRR7KRzlKHdIxwQdIGlxQWhg6gB9yn94riCWTkI9DoVmWh3 BTyP3i5jL-7x5oSBGzr2LQj8zog688W7JZ7ceunw-sjWkHkfs3M4zq9iCpjLo&tn=*NK-R)

Standards apply to services not just products!

For example:

  • Hotels with quality standards
  • Restaurants with food safety
  • Medical services with accurate protocols

Some of the main international standards that help service providers are:

  • SSH ISO 10002:2018 "Quality management - Customer satisfaction - Guidelines for handling complaints in organizations"
  • SSH ISO/IEC 20000-1:2018 "Information technology - Service management - Part 1: Service management system requirements"
  • SSH EN 13816:2005 "Transport - Logistics and services - Public passenger transport - Determination of service quality, marking and measurement"
  • SSH ISO21902:2021 "Tourism and related services — Accessible tourism for all — Requirements and recommendations"