This standard provides organizations with the requirements to deliver quality healthcare. It specifies the requirements for quality management systems in healthcare organizations, where an organization will:
a) provide services to consistently meet the requirements of service users, stakeholders;
b) improve the service user experience throughout the continuum of care and continually improve the quality of healthcare;
c) establish and maintain processes that ensure timely, effective, efficient, equitable care for all patients.
The requirements of this standard are based on recognized best practices and are intended to be applicable to any professional healthcare organization.