DPS has published the SSH ISO 22483:2020 standard ‘‘Tourism and related services - Hotels - Service requirements’’

The SSH ISO 22483:2020 standard defines quality requirements and recommendations for hotels, related to staff, services, entertainment activities, security and safety, maintenance, cleanliness, management and customer satisfaction. These requirements are applicable regardless of the classification or category of the hotel, and whether the services are provided directly by the hotel staff or by subcontracted staff.