This standard sets out general requirements and recommendations for service providers containing tours run by tour operators or self-guided tour operators, to enable visitors to learn:
On the characteristics of the cultural and historical value of a tourist site; or
How a service, activity or product is developed today and how it has developed in the past (p.sh. industrial tourism).
The Standard applies to tourist visits and related services, facilities, equipment and operations that may affect the quality and safety of the visit and/or visitor experience. This standard does not apply to the natural protected areas to which ISO 18065 applies, nor to the recognized museums.