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SSH ISO 16355-3:2019

Applications of statistical and related methods to new technology and product development process — Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder

Jun 13, 2022

General information

60.60     Jun 13, 2022

DPS

DPS/KT 12

International Standard

03.120.30  

English  

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Scope

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.
NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Life cycle

NOW

PUBLISHED
SSH ISO 16355-3:2019
60.60 Standard published
Jun 13, 2022

Related project

Adopted from ISO 16355-3:2019