ISO 9241-154:2013

Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications

Publication date: 5 shk 2013

General information

Current stage: 90.93 Effective date: 24 pri 2026

Originator: ISO

Owner: ISO/TC 159/SC 4

Type: International Standard

ICS: 35.180 13.180

Gjuha: anglisht frëngjisht

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Statusi: Publikuar

PDF - 17 978 Lekë

Paper - 17 978 Lekë

CD - 17 978 Lekë

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Scope

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

Life cycle

NOW

PUBLISHED
ISO 9241-154:2013
90.93 Standard confirmed
24 pri 2026