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ISO/DIS 10018

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

General information

40.98     10 dhj 2003

ISO

ISO/TC 176/SC 3

International Standard

Scope

Life cycle

NOW

ABANDON
ISO/DIS 10018
40.98 Project deleted
10 dhj 2003

REVISED BY

WITHDRAWN
ISO 10002:2004