DPS
Drejtoria e Përgjithshme e Standardizimit
0 Items
My account
E-albania
Phone: +355 4 222 62 55
E-mail: info@dps.gov.al
Address: Address: "Reshit Collaku" Str., (nearby ILDKPKI, VI floor), Po.Box 98, Tiranë - Albania
Main menu

SSH ISO/IEC 20000-2:2019

Information technology — Service management — Part 2: Guidance on the application of service management systems

Sep 22, 2022

General information

60.60     Sep 22, 2022

95.99   

DPS

DPS/KT 9

International Standard

03.080.99     35.020  

English  

Buying

Published

Language in which you want to receive the document.

Scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Life cycle

PREVIOUSLY

PUBLISHED
SSH ISO/IEC 20000-2:2012

NOW

PUBLISHED
SSH ISO/IEC 20000-2:2019
60.60 Standard published
Sep 22, 2022

Related project

Adopted from ISO/IEC 20000-2:2019