SSH ISO/IEC 20000-2:2019

Information technology — Service management — Part 2: Guidance on the application of service management systems

Publication date: Sep 22, 2022

General information

Current stage: 60.60 Effective date: Sep 22, 2022

Next stage: 95.99

Originator: DPS

Owner: DPS/KT 9

Type: International Standard

ICS: 03.080.99 35.020

Languages: English

Buying

Status: Published

PDF - ALL 5,712

Paper - ALL 5,712

CD - ALL 5,712

PDF and Paper - ALL 11,424

Language

Language in which you want to receive the document.

Scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Life cycle

PREVIOUSLY

Replaces
SSH ISO/IEC 20000-2:2012

NOW

PUBLISHED
SSH ISO/IEC 20000-2:2019
60.60 Standard published
Sep 22, 2022

Related project

Adopted from ISO/IEC 20000-2:2019

Preview

Only informative sections of projects are publicly available. To view the full content, you will need to members of the committee. If you are a member, please log in to your account by clicking on the "Log in" button.