ISO/IEC 20000-2:2019

Information technology — Service management — Part 2: Guidance on the application of service management systems

General information

Current stage: 60.60 Effective date: 19 gush 2019

Originator: ISO/IEC

Owner: ISO/IEC JTC 1/SC 40

Type: International Standard

Scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Life cycle

PREVIOUSLY

Revises
ISO/IEC 20000-2:2012

NOW

PUBLISHED
ISO/IEC 20000-2:2019
60.60 Standard published
19 gush 2019

CORRIGENDA / AMENDMENTS

Amended by
ISO/IEC 20000-2:2019/Amd 1:2020

National adoptions

SSH ISO/IEC 20000-2:2019

DPS

Teknologjia e informacionit - Menaxhimi i shërbimeve - Pjesa 2: Udhëzime për zbatimin e sistemeve të menaxhimit të shërbimit

60.60 Standard published

DPS/KT 9 më tepër

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