DPS
Drejtoria e Përgjithshme e Standardizimit

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E-mail: info@dps.gov.al
Address: Address: "Reshit Collaku" Str., (nearby ILDKPKI, VI floor), Po.Box 98, Tiranë - Albania

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ISO/AWI 24082

Service excellence — Designing excellent service to achieve outstanding customer experiences — Requirements and guidance

General information

Current stage: 10.99 Effective date: Mar 13, 2025

Originator: ISO

Owner: ISO/TC 312

Type: International Standard

Scope

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

ISO/AWI 24082

Service excellence — Designing excellent service to achieve outstanding customer experiences — Requirements and guidance

General information

Scope

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