DPS
Drejtoria e Përgjithshme e Standardizimit

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ISO/WD 24082

Service excellence — Designing excellent service to achieve outstanding customer experiences — Requirements and guidance

General information

Current stage: 20.60 Effective date: Jan 6, 2026

Originator: ISO

Owner: ISO/TC 312

Type: International Standard

Scope

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Life cycle

PREVIOUSLY

PUBLISHED
ISO/TS 24082:2021

NOW

IN_DEVELOPMENT
ISO/WD 24082
20.60 Close of comment period
Jan 6, 2026