ISO/TS 24082:2021

Service excellence — Designing excellent service to achieve outstanding customer experiences

Publication date: Jun 10, 2021

General information

Current stage: 90.92 Effective date: Mar 13, 2025

Originator: ISO

Owner: ISO/TC 312

Type: Technical Specification

ICS: 03.080.01

Languages: English

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Status: Published

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Scope

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Life cycle

NOW

PUBLISHED
ISO/TS 24082:2021
90.92 Standard to be revised
Mar 13, 2025

REVISED BY

IN_DEVELOPMENT
ISO/AWI 24082