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ISO 21800:2025

Guidance for organizations to increase consumer understanding of online terms and conditions

Dec 12, 2025

General information

60.60     Dec 12, 2025

ISO

ISO/PC 335

International Standard

03.100.20  

English  

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Scope

This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs).
This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.

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PUBLISHED
ISO 21800:2025
60.60 Standard published
Dec 12, 2025