ISO 9004:2018

Quality management — Quality of an organization — Guidance to achieve sustained success

Publication date: Apr 3, 2018

General information

Current stage: 90.93 Effective date: Sep 29, 2023

Originator: ISO

Owner: ISO/TC 176/SC 2

Type: International Standard

ICS: 03.120.10

Languages: English French Spanish

Buying

Status: Published

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Scope

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.
ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.
ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO 9004:2009

NOW

PUBLISHED
ISO 9004:2018
90.93 Standard confirmed
Sep 29, 2023

National adoptions

SSH EN ISO 9004:2018

DPS

Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)

60.60 Standard published

DPS/KT 1 more