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SSH EN 15838:2009

Customer Contact Centres - Requirements for service provision

Apr 12, 2016
95.99 Withdrawal of Standard   Feb 25, 2021

General information

95.99     Feb 25, 2021

DPS

DPS/KT 1

European Norm

03.080.30  

English  

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Scope

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

Life cycle

NOW

WITHDRAWN
SSH EN 15838:2009
95.99 Withdrawal of Standard
Feb 25, 2021

REVISED BY

PUBLISHED
SSH EN ISO 18295-2:2017

PUBLISHED
SSH EN ISO 18295-1:2017

Related project

Adopted from EN 15838:2009