DPS
Drejtoria e Përgjithshme e Standardizimit
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E-albania
Phone: +355 4 222 62 55
E-mail: info@dps.gov.al
Address: Address: "Reshit Collaku" Str., (nearby ILDKPKI, VI floor), Po.Box 98, Tiranë - Albania
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Standards for services

Service standards define:

  • SSH ISO 21902:2021 - Tourism and related services — Accessible tourism for all — Requirements and recommendations
  • SSH ISO 10002:2018 - Quality management - Customer satisfaction - Guidelines for handling complaints in organizations