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ISO/AWI 23686

Service excellence — Measuring service excellence performance

General information

10.99     Jun 24, 2026

ISO

ISO/TC 312

International Standard

Scope

This document specifies metrics and methods of measuring service excellence performance.

Life cycle

PREVIOUSLY

PUBLISHED
ISO/TS 23686:2022

NOW

IN_DEVELOPMENT
ISO/AWI 23686
10.99 New project approved
Jun 24, 2026