ISO 11367:2025

Service excellence — Principles and model for public service organizations

Publication date: Feb 11, 2025

General information

Current stage: 60.60 Effective date: Feb 11, 2025

Originator: ISO

Owner: ISO/TC 312

Type: International Standard

ICS: 03.080.01

Languages: English

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Status: Published

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Scope

This document establishes the principles of public service excellence and gives guidance on a public service excellence model.
This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.

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PUBLISHED
ISO 11367:2025
60.60 Standard published
Feb 11, 2025