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Drejtoria e Përgjithshme e Standardizimit

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ISO/NP 37119

Sustainable cities and communities — Guidance on developing integrated citizen-centric services

General information

Current stage: 10.20 Effective date: Feb 14, 2026

Originator: ISO

Owner: ISO/TC 268

Type: International Standard

Scope

This document provides a model for designing and delivering integrated citizen-centric services, outlining the processes and requirements for building them.
This document applies to city service managers and providers at all levels of local authorities, including government-authorized service agents.

Life cycle

NOW

IN_DEVELOPMENT
ISO/NP 37119
10.20 New project ballot initiated
Feb 14, 2026