ISO 20488:2018

Online consumer reviews — Principles and requirements for their collection, moderation and publication

Publication date: Jun 4, 2018

General information

Current stage: 90.93 Effective date: Aug 13, 2024

Originator: ISO

Owner: ISO/TC 290

Type: International Standard

ICS: 03.080.30 97.020

Languages: English French

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Status: Published

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Scope

ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.
ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.

Life cycle

NOW

PUBLISHED
ISO 20488:2018
90.93 Standard confirmed
Aug 13, 2024

REVISED BY

IN_DEVELOPMENT
ISO/PWI 20488

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