ISO 41012:2017

Facility management — Guidance on strategic sourcing and the development of agreements

Publication date: Mar 31, 2017

General information

Current stage: 90.92 Effective date: Apr 11, 2023

Originator: ISO

Owner: ISO/TC 267

Type: International Standard

ICS: 03.080.10

Languages: English French

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Status: Published

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Scope

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
· essential elements in FM sourcing processes;
· FM roles and responsibilities in sourcing processes;
· development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
· strategic processes related to service and support functions for the core business;
· development of FM strategies;
· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
· development of FM information systems;
· FM education and research;
· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).