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SSH EN ISO 9241-154:2013

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)

Apr 23, 2014

General information

60.60     Feb 4, 2014

DPS

DPS/KT 114

European Norm

13.180     35.180  

English  

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Scope

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

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PUBLISHED
SSH EN ISO 9241-154:2013
60.60 Standard published
Feb 4, 2014

Related project

Adopted from EN ISO 9241-154:2013